Privacy Policy

1. Who we are

Trailhead Quietude operates the website at trailheadquietudex.world and provides outdoor activity booking services — including guided walks, raft house stays, and equipment hire — along the River Kwai in Kanchanaburi province, Thailand. References to "we", "us", or "our" in this policy are to Trailhead Quietude, based at 204 Saeng Chuto Road, Tha Maka, Mueang, Kanchanaburi 71000. You can contact us at [email protected] or by phone on +66 61 845 3072.

2. What data we collect

When you use this site or make an enquiry we may collect the following categories of personal information:

• Contact and booking details — first name, last name (optional), email address, phone number (optional), and any message you include in the enquiry form.
• Usage data — pages visited, time spent on pages, browser type, referring URL, and approximate location derived from your IP address. This data is collected through analytics tools.
• Cookie data — small files placed on your device. See our Cookie Policy for the full list and how to manage them.

We do not collect payment card details through this website. Payments, where applicable, are handled separately and directly.

3. How we use your data

We use the information collected for the following purposes:

• To respond to your enquiry and confirm or arrange a booking.
• To send booking confirmations, packing notes, and logistical details relevant to your chosen experience.
• To follow up after your visit if you have indicated you would welcome that.
• To improve the content and usability of this website using aggregated usage data.
• To measure the performance of any marketing we run, using anonymised or pseudonymised data where possible.

We do not use your data for automated decision-making or profiling in any way that produces legal or similarly significant effects.

4. Legal basis for processing

We process your personal data in accordance with applicable local data-protection law. In general terms, our legal basis is:

• Your consent — given when you submit the enquiry form and agree to this policy. You may withdraw consent at any time by contacting us.
• Legitimate interest — for example, when we use aggregated analytics to understand how visitors use the site. We balance this against your privacy interests and do not use it as a basis for intrusive or high-risk processing.

5. Cookies & tracking

We use essential cookies to make the site work correctly. With your consent, we also use analytics cookies to measure site performance and advertising cookies to assess the reach of our campaigns. Full details of the cookies we set, their purposes, and how to control them are set out in our Cookie Policy.

6. Third parties and processors

We share data only where necessary. Third parties who may receive or process your data on our behalf include:

• Analytics providers — we use web analytics software to understand traffic and usage patterns. Data sent to these providers is aggregated or pseudonymised where possible.
• Advertising platforms — if you have consented to advertising cookies, data about your visit may be shared with advertising networks to help us understand which campaigns are performing. This does not include your name or contact details.
• Email and communication tools — we use standard business email to respond to enquiries. Your enquiry details may be stored in our email system for the duration of our correspondence.

We do not sell your personal data to any third party.

7. Data retention

We keep enquiry and booking records for as long as reasonably necessary to complete the booking and deal with any follow-up questions, and for a further period of up to three years in case of disputes or queries. Analytics and cookie data is retained in accordance with the data retention settings of the tools we use, typically between 14 months and 26 months. You can request earlier deletion — see Section 8.

8. Your rights

Depending on applicable local law, you may have the right to:

• Access the personal data we hold about you.
• Ask us to correct inaccurate or incomplete data.
• Request deletion of your data ("right to be forgotten"), subject to any legal obligations we have to retain certain records.
• Withdraw consent at any time, without affecting the lawfulness of processing that occurred before withdrawal.
• Object to or restrict certain types of processing.

To exercise any of these rights, contact us at [email protected] or write to us at our address above. We will respond within a reasonable time and at no charge for straightforward requests.

9. Data security

We take reasonable technical and organisational measures to protect personal data from unauthorised access, loss, or misuse. Our website is served over HTTPS. Staff access to customer data is restricted to those who need it to respond to your enquiry or manage your booking. No method of data transmission or storage is completely free from risk, and we cannot make absolute assurances, but we treat security as an ongoing responsibility.

10. Children

This website is not directed at children under 18. We do not knowingly collect personal data from children. If you believe a child has submitted personal data through this site without appropriate consent, please contact us and we will delete it promptly.

11. Changes to this policy

We may update this policy from time to time to reflect changes in our practices or applicable law. When we do, we will revise the "last updated" date at the top of this page. We encourage you to review this page periodically. Continued use of the site after a change constitutes acceptance of the revised policy.

12. Contact us

Questions or requests related to this policy should be directed to:

• Email: [email protected]
• Phone: +66 61 845 3072
• Post: Trailhead Quietude, 204 Saeng Chuto Road, Tha Maka, Mueang, Kanchanaburi 71000, Thailand